Frequently Asked Questions
Barcode FAQ's
If you can't find the answer to your question here please contact us.
Q. I am trying to load your Barcode DLL files and I am getting this error, what am I doing wrong? LoadLibrary ("UPCE.DLL") failed. GetLastError returns 0x00000485
A. This generally only affects Windows 98 Second Edition so far, it is because the DLL requires a runtime file which is not supplied with Windows 98 second edition. You need to copy the MSVBVM60.DLL to the C:\WINDOWS\SYSTEM folder.
Q. I am trying to use Code 39 TrueType font in Microsoft Word 97, when I enter the start character, data then stop character the asterisk character disappears, is my barcode font damaged?
A. This problem is down to Microsoft Word, you try using ANY font and type asterisk, some text and asterisk and you will notice the asterisks disappear and the font becomes bolder. This is a AUTOFORMAT feature which must be disabled as the Code 39 font uses the asterisk character for start and stop character! To disable this feature within Microsoft Word, select the Tools Menu, choose the AUTOCORRECT option. Now select the AUTOFORMAT AS YOU TYPE tab, and look for the "*bold* and _italic_ with real formatting", uncheck this option. Now select the AUTOFORMAT tab and find "*bold* and _italic_ with real formatting" and uncheck this option. Click OK and now your font will NOT lose its start and stop character
Q. I have a TrueType barcode font where the characters are in position DEC 128 and above. We are having problems printing character 128, it seems to be mapping to a different character, what am I doing wrong?
A. This was a problem which had us stuck for a few days, in the end it was down to the printer driver selection. If you use a standard printer driver then a problem occur with the 128 character, but if change the driver to the enhanced version then this fixes the problem.
Q. Is your documentation helpful enough to enable me, who has no barcode experience, to set-up and encode barcodes easily?
A. Recently we have overhauled our manual creation system and updated them to include a duffer's guide style to the barcode. We are constantly responding to customer's remarks and updating documentation continuously. This provides the best documentation, we feel we can provide on our Barcode products.
Q. I am using a bitmap barcode and I need to increase the height of the barcode , what can I do?
A. What you can try first is to print multiple lines of the barcode data to gain the correct height. If this doe's not prove successful and you require a custom size barcode, then we can modify you barcode height for you
Q. What word processing software can you write drivers for to support barcodes you supply?
A. We can create drivers for the following. WordPerfect v5.0, v5.1, v5.2, v6.0. Word 5 for DOS, Windows Drivers 3.11 and 95. WordStar, Display Write, MultiMate. Please call for other packages. In essence most Word Processing packages can be support if they have the ability to insert font escape sequences, then they can support barcode products.
Q. Its printing a barcode, but all my text is now barcode, what do I do?
A. This is quite a common call we receive at Fontware. You simply have to make sure the Barcode string is de-selected once your data has been processed. This can be done easily by changing to your default font setting by changing the escape sequence back to reselect the original font.
Q. I'm using a PCL version of a Barcode 128, and it will not print, what am I doing wrong?
A. First things first, make sure that you first download the font to the printer. Run off a PCL type list from the printer (this should be documented in the printer manual). Then check the pcl escape codes being sent to the printer against the codes on the PCL type list. If you need some hexadecimal or decimal conversions of your PCL codes you can contact Technical Support at Fontware on 01329 829629 or Email them with your problem.
Q. I put my data in and I don't get a barcode using TrueType fonts
A. A misinterpretation is that many users often assume that our Barcode TrueType font are dynamically clever in the process of converting their data to barcodes. Your software must have the ability to add code to calculate check sum and format the barcode specific to the type of barcode supplied. We will soon complete the Windows Barcode Helper which will contain all the information you would ever need for Barcodes, supplied from us.
Q. How do I use Barcode 3 of 9?
A. The common problem we encounter is where the the start and stop character for the barcode are not being used. These are simply the * character placed before and after your data. For example data 123456 should be sent as *123456*
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